We send all purchases within the UK by Royal Mail or another track-able courier service. International shipping is by Royal mail also and will be charged at the necessary rate. If you fail to be present upon the date of delivery, our courier service will notify you if they have left it with a neighbour or if they will reschedule delivery for the following day.
Delivery timescales and notifications
Items will be dispatched within 24 hours from the time of order. When your order has been dispatched your order should be delivered within 2-3 days for UK orders and within 5-7 days abroad. We do our best to ensure the stock information displayed on our website is correct, so we can keep our delivery timescales accurate. If there is any delay then we will inform you by email or telephone.
For items on backorder, you can usually expect to receive the item within 10 business days. If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery date.
Late or missed deliveries
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
Another circumstance that may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
If for any reason the item is returned to us due to incorrect address specified or item not signed for, we will inform you immediately by email as soon as we receive the item. You will be given a choice whether you wish us to re-dispatch the item or for you to cancel the order. Please note that items that were undelivered through fault of the customer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
Please be aware that we are unable to process orders, requesting delivery to a P.O Box address.
In order to ensure that there is no delay and you receive your purchase promptly please ensure that there are no mistakes with the address details you have entered and we always recommend double checking that your details are correct before submitting.
We love this time of year and to ensure that your purchase if intended as a gift be delivered in time for Christmas, all orders need to be placed by the 22nd December for UK orders, for international orders we would recommend ordering by the 19th December to ensure delivery. Please note that as much as we strive to ensure all deliveries are dispatched as soon as possible we cannot guarantee delivery before Christmas on orders placed after the recommended dates above.
Due to Easter days changing year after year, please note that any orders placed on Good Friday – Easter Monday will not be processed and shipped until the following working day.
We would like to kindly remind you that if you place an order, expecting delivery on Good Friday or Easter Monday, a national holiday where the day is classified as a bank holiday, our couriers would be unable to deliver on that day. Please expect your purchase to be delivered to you the following working day.
Other National Holiday
Melting Messages would like to kindly remind you that if you place an order, which will be delivered on a national holiday where the day is classified as a bank holiday, our couriers would be unable to deliver on that day. Please expect your purchase to be delivered to you the following working day.